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REFUND POLICY
At Open Contractor, we are committed to providing reliable contractor management, workflow automation, and related professional services. This Refund Policy explains when payments may be eligible for cancellation, credit, or refund.
Professional and Custom Services
Fees paid for consulting, implementation, onboarding, software development, data analysis, customization, or other project-based services are non-refundable once the work has started.
If a project is cancelled before work begins, Open Contractor may issue a full or partial refund after deducting any administrative costs, third-party expenses, or non-refundable commitments already incurred.
Where work has been partially completed, the customer remains responsible for the value of the services performed up to the date of cancellation.
Deposits and Advance Payments
Deposits and advance payments may be non-refundable when they are used to reserve resources, schedule personnel, purchase third-party services, or begin project preparation.
Any applicable refund terms for a specific project will be stated in the relevant proposal, statement of work, invoice, or service agreement.